Return our Packaging to get $5 off your next purchase!
Contribute to our Sustainable Loop Programme by returning our packaging box (and any unwanted packaging materials) back to us at no cost to you. We will sterilise and reuse them for future orders. Let’s reduce waste together! #LittleGreenSteps
How it works
All our returns are by J & T Express, paperless delivery.
- Once we have processed your return request, you would receive the AWB/tracking no. and parcel pick-up date by our delivery partner.
- We have prepared a return slip for every package that we sent out, so you do not need to print the return slip, however, you would need to write down the tracking number (AWB no.) on it & attach it to the front of the parcel.
- Leave the parcel at your doorstep during the specified date & our delivery partner will pick it up!
- Watch our video here to see how to prepare your parcel for return.
- Key in your email & order number below.
- We will process your return request and arrange for a courier (at no cost to you). This might take 3-5 working days.
- We will notify you regarding the pick-up details and generate a tracking number for you to write on the already-prepared return slip in your parcel.
- Attach the completed return slip on the parcel & place the package at your doorstep on the specified date. Our courier will do the rest.
- Pat yourself on the back for being a part of this green loop. Go you! 💚
Note: This form is only for the return of packaging box & materials, and not for the return/exchange/refund of the product.
For return/exchange/refund requests for the product, email email@example.com instead.*
*Subject to refund & returns policy.